Product and Partnerships

and Specialist Teams.

Product and Partnerships

and Specialist Teams.

Meet key team members creating home ownership.

Our specialist teams are the first point of contact and provide support for our customers. 


We continue to partner with lenders to understand the challenges and opportunities facing home buyers so we can evolve and extend the role we play in helping Australians into homes.

 

We continue to roll out our innovative monthly premium LMI to new customers and introduced Family Assistance; a new solution that makes it easier for families to support the next generation of home buyers to overcome the increasingly challenging deposit gap.

 

Lighting up brilliant partnerships. We're Helia. 

We continue to partner with lenders to understand the challenges and opportunities facing home buyers so we can evolve and extend the role we play in helping Australians into homes.

 

We continue to roll out our innovative monthly premium LMI to new customers and introduced Family Assistance; a new solution that makes it easier for families to support the next generation of home buyers to overcome the increasingly challenging deposit gap.

 

Lighting up brilliant partnerships. We're Helia. 

Product and Partnerships Team.

Meet our leadership team. 

Meet Our National Team.

Specialist Team.

Meet our leadership team.

Key functions and contacts.

Available to assist with all general and origination scenarios throughout the policy submission process such as new business, variations, premium and broker enquiries. 

Customer Service Centre   
customerserviceau@helia.com.au    
1300 661 118

Originations Leader        
Chris Haley
christopher.haley@helia.com.au
02 82482238

The Operations Assurance team consists of the following core functions - Business Improvement, eLMI Portal support, Review and Investigations & First Line quality assurance.

eLMI Portal enquiries
portal.support@helia.com.au

Review and Investigations
reviewandinvestigations@helia.com.au

Operations Assurance Leader        
Lauren Vella
lauren.vella@helia.com.au
02 8022 7319 

Assess and decision LMI proposals in line with Helia's risk appetite.

Originations Leader
Chris Haley
christopher.haley@helia.com.au
02 82482238

The Loss Mitigation team play an active role in working with our lenders to mitigate losses by rehabilitating defaults and providing collateral insights. In the event where a cure cannot be found, the team ensure litigation timelines are adhered to as per master policy agreements with our lenders.

Helia's Loss Mitigation consultants comprise of experienced valuer’s and real estate agents and staff with strong financial backgrounds enabling Helia to provide in-depth insights and expert advice to our lenders on their distressed portfolio as well as current market conditions.

Our Loss Mitigation solutions include:
Hardship program - formed to provide financial assistance to borrowers who are experiencing financial difficulty in meeting their loan obligations due to an unforeseen circumstance or an unexpected life event.

Borrower Sale program - targeted to assist in circumstances whereby the borrower is not able to rectify their financial situation and it may be in their best interest to make the decision to sell their home as soon as possible. This decision may reduce or avoid any potential shortfalls by utilising equity in their home and attaining the best possible sale price.

Loss mitigation - borrower information (2023)

Arrears enquiries               
ArrearsAU@helia.com.au

Hardship enquiries           
HardshipsAU@helia.com.au

Borrower Sale enquiries   
LossMitigationAU@helia.com.au

Loss Management Leader
Matthew Keli
matthew.keli@helia.com.au
02 8248 2291

The key focus for the Claims and Collections team is to ensure that all claims are adjudicated accurately and within the allocated service level agreement.

Cancellations
CancellationsAU@helia.com.au

Claims enquiries                
ClaimsAU@helia.com.au

Collections enquiries         
RecoveriesAU@helia.com.au

Loss Management Leader
Matthew Keli
matthew.keli@helia.com.au
02 8248 2291

Copyright ©2022 Helia Group Limited ABN 72 154 890 730. All rights reserved. Contact us for more information.

Helia Group Limited acknowledges the Traditional Custodians of the lands on which we operate and pay our respects to Elders past and present. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which we operate and where our team members reside.

Important Information

The information contained on this website is general information. It does not constitute legal, tax, credit or financial advice, and is not tailored to a borrower’s specific circumstances. Borrowers should consider their own personal circumstances and seek advice from their professional advisers before making any decisions that may impact their financial position.

Helia is not a ‘credit provider’, as that term is defined in the National Consumer Credit Protection 2009 (Cth) in respect to its provision of LMI. LMI is insurance that protects credit providers, not borrowers, and cannot be provided directly to borrowers. The information provided does not refer to a credit contract with any particular credit provider.