Commercial Solutions
and Specialist Teams.
Meet key team members creating home ownership.
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- Commercial Solutions and Specialist Team
Our specialist teams are the first point of contact and provide support for our customers.
We continue to partner with our lenders to understand the challenges and opportunities facing home buyers so we can evolve and extend the role we play in helping people into homes.
We continue to innovate our LMI product and offer a number of flexible solutions to suit our lenders needs to help their customers. Our dedication to customers, digital technology and risk expertise, combined with our highly engaged, experienced team distinguish it as a business partner of choice.
Lighting up brilliant partnerships. We're Helia.
Commercial Solutions Team.
Meet our leadership team.
Meet our national team.
Specialist Team.
Meet our leadership team.
Key functions and contacts.
Available to assist with all general and origination scenarios throughout the policy submission process such as new business, variations, premium and broker enquiries.
Customer Service Centre
customerserviceau@helia.com.au
1300 661 118
Operations Business Owner
Chris Haley
christopher.haley@helia.com.au
02 82482238
The Operations Assurance team consists of the following core functions - Business Improvement, eLMI Portal support, Review and Investigations & First Line quality assurance.
eLMI Portal enquiries
portal.support@helia.com.au
Review and Investigations
reviewandinvestigations@helia.com.au
Assurance Business Owner
Lauren Vella
lauren.vella@helia.com.au
02 8022 7319
Assess and decision LMI proposals in line with Helia's risk appetite.
Operations Business Owner
Chris Haley
christopher.haley@helia.com.au
02 82482238
The Loss Mitigation team play an active role in working with our lenders to mitigate losses by rehabilitating defaults and providing collateral insights. In the event where a cure cannot be found, the team ensure litigation timelines are adhered to as per master policy agreements with our lenders.
Helia's Loss Mitigation consultants comprise of experienced valuer’s and real estate agents and staff with strong financial backgrounds enabling Helia to provide in-depth insights and expert advice to our lenders on their distressed portfolio as well as current market conditions.
Our Loss Mitigation solutions include:
Hardship program - formed to provide financial assistance to borrowers who are experiencing financial difficulty in meeting their loan obligations due to an unforeseen circumstance or an unexpected life event.
Borrower Sale program - targeted to assist in circumstances whereby the borrower is not able to rectify their financial situation and it may be in their best interest to make the decision to sell their home as soon as possible. This decision may reduce or avoid any potential shortfalls by utilising equity in their home and attaining the best possible sale price.
Loss mitigation - borrower information (2023)
Arrears enquiries
ArrearsAU@helia.com.au
Hardship enquiries
HardshipsAU@helia.com.au
Borrower Sale enquiries
LossMitigationAU@helia.com.au
Operations Business Owner
Chris Haley
christopher.haley@helia.com.au
02 82482238
The key focus for the Claims and Collections team is to ensure that all claims are adjudicated accurately and within the allocated service level agreement.
Cancellations
CancellationsAU@helia.com.au
Claims enquiries
ClaimsAU@helia.com.au
Collections enquiries
RecoveriesAU@helia.com.au
Operations Business Owner
Chris Haley
christopher.haley@helia.com.au
02 82482238