Credit Reporting Policy
Helia Insurance Pty Limited (ABN 60 106 974 305) has practices in place to comply with any consumer credit-relation information we come into contact with in accordance with the Privacy Act 1988.
This information includes information about your mortgage applications, mortgage accounts and your credit related information that we obtain from mortgage lenders, credit providers, mortgage brokers and originators and credit reporting bodies (CRBs).
We usually collect credit-related information from a third party such as a credit provider, bank, customer owned bank (together ‘mortgage lenders’) as well as mortgage brokers and originators. These mortgage lenders (not the borrowers) are the insured party for all insurance policies issued by Helia. We also collect credit-related information from publicly available information; directly from you or others acting on your behalf; or from CRBs, including information derived from other credit-related information we receive from CRBs.
We hold your credit-related information electronically and in various systems such as our underwriting information database, claims database, share drives, emails, portals and document management storage repositories and/or in hard copy.
Access to personal information held by Helia is controlled to prevent misuse or unauthorised disclosure of the information. We utilise a range of technical security measures such as secure authentication, password controls, encryption, firewalls and anti-virus technology to prevent unauthorised access to your information.
If you believe we have not complied with an obligation under the Privacy Act in relation to your credit-related information under Part IIIA of the Privacy Act and the Credit Reporting Code, please contact our Privacy Officer on (02) 8248 2597 or by email at firstname.lastname@example.org. We will attend to your complaint as quickly as possible.
If you are not satisfied with how we have dealt with your complaint, you may refer the complaint to Helia's external dispute resolution (EDR) scheme, the Australian Financial Complaints Authority, whose details are as set out below.
Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne Vic 3001
Phone: 1800 931 678
Contact details of the Helia Privacy Officer
The Privacy Officer
PO Box 3952
Sydney NSW 2001
Phone: (02) 8248 2597